Returns
RETURNS
At Soraia we understand that sometimes you may need to return your items from time to time. As a result, Soraia offers a 28 day returns periods for all customers. To be in eligible for a return you must return the item in the same condition it was sent to you we will aim to process your return within 10 working days of it arriving back at our warehouse.
We recommend that you send your returns tracked as Soraia will not assume any responsibility for items lost when being returned to us.
Returns address.
Soraia
PO Box 249
Prescot
Liverpool
L34 1YW
UNITED KINGDOM
Orders must be returned to us within 28 days of the product being delivered.
Please note that you are responsible for ensuring that items are returned within this time. We would ask that you track your item to us so that you can confirm it has been received. Not doing so may affect your refund as items can get lost in transit.
All orders returned outside of the returns period, Will not qualify for a refund.
We aim to refund within 7 working days of receipt of your item once the item has been checked.
We are a UK based company and all returns are at the customers personal expense, we do not offer free returns. It is up to the customer what shipping method is used to return the item, however we recommend using a tracked service for peace of mind.
All returns require your order Number and Name, you should be provided with order/invoice slip with each order however if this has been misplaced or not received, please add this information in your return. If an order is received without this information, then we may not be able to process your return.
All items must be returned unworn, and as new, with the original swing tag still attached.
The fee for all return request is £1, which will be deducted from your refund. This is to cover the processing and admin costs incurred for each return.
If you are doing a full or partial return of item’s that originally received free shipping Soraia reserves the right to deduct the shipping costs from the refund provided. Free shipping is only available for orders in which the items are kept by the customer. If a customers return means the original order falls below the original free shipping threshold then the shipping fee will be deducted from your refund.
Please don't use scissors or knives to open your package, you should be able to just tear the packaging open. Returns with scissor or knife marks will not be accepted. Items must be returned to us in an unworn and unwashed condition, considered fit for resale with tags still attached.
Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non-refundable unless the item bought is faulty or incorrect.
Please note that if you return any items outside of the 28 day returns period and you have not been advised to do so by us you will be outside of our policy and your return will be rejected.
We would ask that you, please fold returned items neatly before sending them back to us.
For any other Enquiries
info@Soraia-clo.com
Our customer service operating hours are Monday - Friday 09:00 - 17:00, Our customer service team aims to respond to all enquires promptly, excluding bank holidays. We aim to respond to all enquiries within 48 working hours. From time to time, it is possible that your mail request may go into a spam folder, while we endeavour to check and clear this on a regular basis this will lead to a delay in you receiving a response.